{"id":3881,"date":"2025-11-22T19:32:14","date_gmt":"2025-11-22T18:32:14","guid":{"rendered":"https:\/\/walz-normalien.com\/faq\/"},"modified":"2026-01-07T23:53:47","modified_gmt":"2026-01-07T22:53:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/walz-normalien.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3881\" class=\"elementor elementor-3881 elementor-1343\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f07009d e-grid e-con-boxed e-con e-parent\" data-id=\"f07009d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6e22df6 e-con-full e-grid e-con e-child\" data-id=\"6e22df6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71f4f56 elementor-widget elementor-widget-heading\" data-id=\"71f4f56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ - Shipping, Delivery Times &amp; Custom Orders<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5966b31 e-grid e-con-boxed e-con e-parent\" data-id=\"5966b31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-49f5aef e-con-full e-grid e-con e-child\" data-id=\"49f5aef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-627aaf6 elementor-widget elementor-widget-text-editor\" data-id=\"627aaf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Welcome to our FAQ section. Here you will find answers to the questions we are asked most frequently. If you cannot find your answer, we look forward to you <a href=\"https:\/\/walz-normalien.com\/en\/contact-contact-walz-formnormalien\/\">contacting us<\/a>.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33d29a6 e-flex e-con-boxed e-con e-parent\" data-id=\"33d29a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-399d795 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"399d795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Icon Accordion -->\n\t\t<link id='font-awesome-css' href='https:\/\/walz-normalien.com\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/walz-normalien.com\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_399d795 *{\n\tbox-sizing: border-box;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .uc_container .uc-heading{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .uc_container .uc-heading span.bbb{\n\tdisplay:block;\t  \n}\n\n#uc_uc_icon_accordion_elementor_399d795 .uc_ac_box.uc-item-active span.uc_dactive{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .uc_ac_box:not(.uc-item-active) span.uc_active{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_399d795 .ue_icon_spacing{\n  flex-grow:0;\n  flex-shrink:0; \n}\n\n#uc_uc_icon_accordion_elementor_399d795 .uc_content{\n\tdisplay: none;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .ue_icon{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .ue_icon svg{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .ue_expand_inside{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .ue_expand_inside svg{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .ue_expand,\n#uc_uc_icon_accordion_elementor_399d795 .ue_expand_spacing{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .ue_title{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .uc_ac_box:last-child{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_399d795 .uc_ac_box{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_399d795_item1 .ue_icon{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_399d795_item1 .uc-heading{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_399d795_item2 .ue_icon{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_399d795_item2 .uc-heading{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_399d795_item3 .ue_icon{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_399d795_item3 .uc-heading{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_399d795_item4 .ue_icon{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_399d795_item4 .uc-heading{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_399d795_item5 .ue_icon{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_399d795_item5 .uc-heading{\n  background-color:;\n}\n\n\n<\/style>\n\n<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_399d795\" data-name=\"\" data-closeothers=\"true\"  data-scrolltohead=\"off\">\n  <div class=\"uc_container\">\n    \n\n<div id=\"uc_uc_icon_accordion_elementor_399d795_item1\" class=\"uc_ac_box  elementor-repeater-item-d5dd37f\">\n  <div class=\"uc-heading uc_trigger\" role=\"button\" aria-controls=\"uc_uc_icon_accordion_elementor_399d795_item1-content\" tabindex=\"0\" aria-expanded=\"false\">\n    \n        \n    <div id=\"uc_uc_icon_accordion_elementor_399d795_item1-title\" class=\"ue_title\">How do we ship your order?<\/div>    \n    \n          <div class=\"ue_expand_spacing\"><\/div>\n      <div class=\"ue_expand\">\n        <div class=\"ue_expand_inside\">\n          <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n          <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n        <\/div>\n      <\/div>\n        \n  <\/div>\n  \n  <div id=\"uc_uc_icon_accordion_elementor_399d795_item1-content\" class=\"uc_content\" role=\"region\" aria-labelledby=\"uc_uc_icon_accordion_elementor_399d795_item1-title\" >\n          <p>All items in stock are shipped on the same business day if your order is received by 5:00 PM. Our mail shipments are dispatched daily at 8:00 PM. <\/p>\n<p>To keep shipping costs low for you, we use the following as standard:<\/p>\n<p class=\"title-lg\">\u2022 Postal delivery for \u20ac2.50 for orders up to \u20ac500 <br \/>\u2022 From \u20ac500 we ship via DHL or UPS<\/p>\n<p>Upon request, we can also ship via DPD, FedEx or GO! Express. <\/p>\n\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div id=\"uc_uc_icon_accordion_elementor_399d795_item2\" class=\"uc_ac_box  elementor-repeater-item-2ef5a05\">\n  <div class=\"uc-heading uc_trigger\" role=\"button\" aria-controls=\"uc_uc_icon_accordion_elementor_399d795_item2-content\" tabindex=\"0\" aria-expanded=\"false\">\n    \n        \n    <div id=\"uc_uc_icon_accordion_elementor_399d795_item2-title\" class=\"ue_title\">What happens if an item is not immediately available?<\/div>    \n    \n          <div class=\"ue_expand_spacing\"><\/div>\n      <div class=\"ue_expand\">\n        <div class=\"ue_expand_inside\">\n          <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n          <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n        <\/div>\n      <\/div>\n        \n  <\/div>\n  \n  <div id=\"uc_uc_icon_accordion_elementor_399d795_item2-content\" class=\"uc_content\" role=\"region\" aria-labelledby=\"uc_uc_icon_accordion_elementor_399d795_item2-title\" >\n          <p>If an item is not directly available, you will immediately receive a binding delivery date from us. We provide active information - without you having to inquire. <\/p>\n\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div id=\"uc_uc_icon_accordion_elementor_399d795_item3\" class=\"uc_ac_box  elementor-repeater-item-5a440ee\">\n  <div class=\"uc-heading uc_trigger\" role=\"button\" aria-controls=\"uc_uc_icon_accordion_elementor_399d795_item3-content\" tabindex=\"0\" aria-expanded=\"false\">\n    \n        \n    <div id=\"uc_uc_icon_accordion_elementor_399d795_item3-title\" class=\"ue_title\">How quickly will delivery be made?<\/div>    \n    \n          <div class=\"ue_expand_spacing\"><\/div>\n      <div class=\"ue_expand\">\n        <div class=\"ue_expand_inside\">\n          <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n          <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n        <\/div>\n      <\/div>\n        \n  <\/div>\n  \n  <div id=\"uc_uc_icon_accordion_elementor_399d795_item3-content\" class=\"uc_content\" role=\"region\" aria-labelledby=\"uc_uc_icon_accordion_elementor_399d795_item3-title\" >\n          <p>Our standard items are usually available immediately and are shipped daily. Custom-made products require a little more time depending on the effort involved. We will inform you of the individual date in advance.   <\/p>\n\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div id=\"uc_uc_icon_accordion_elementor_399d795_item4\" class=\"uc_ac_box  elementor-repeater-item-33cf3ed\">\n  <div class=\"uc-heading uc_trigger\" role=\"button\" aria-controls=\"uc_uc_icon_accordion_elementor_399d795_item4-content\" tabindex=\"0\" aria-expanded=\"false\">\n    \n        \n    <div id=\"uc_uc_icon_accordion_elementor_399d795_item4-title\" class=\"ue_title\">Can I order custom dimensions or special engravings?<\/div>    \n    \n          <div class=\"ue_expand_spacing\"><\/div>\n      <div class=\"ue_expand\">\n        <div class=\"ue_expand_inside\">\n          <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n          <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n        <\/div>\n      <\/div>\n        \n  <\/div>\n  \n  <div id=\"uc_uc_icon_accordion_elementor_399d795_item4-content\" class=\"uc_content\" role=\"region\" aria-labelledby=\"uc_uc_icon_accordion_elementor_399d795_item4-title\" >\n          <p>Yes, of course. We flexibly manufacture deviating lengths, engraving depths and customer-specific designs by arrangement. <\/p>\n\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div id=\"uc_uc_icon_accordion_elementor_399d795_item5\" class=\"uc_ac_box  elementor-repeater-item-4dbe53d\">\n  <div class=\"uc-heading uc_trigger\" role=\"button\" aria-controls=\"uc_uc_icon_accordion_elementor_399d795_item5-content\" tabindex=\"0\" aria-expanded=\"false\">\n    \n        \n    <div id=\"uc_uc_icon_accordion_elementor_399d795_item5-title\" class=\"ue_title\">What do I do in case of urgent matters?<\/div>    \n    \n          <div class=\"ue_expand_spacing\"><\/div>\n      <div class=\"ue_expand\">\n        <div class=\"ue_expand_inside\">\n          <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n          <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n        <\/div>\n      <\/div>\n        \n  <\/div>\n  \n  <div id=\"uc_uc_icon_accordion_elementor_399d795_item5-content\" class=\"uc_content\" role=\"region\" aria-labelledby=\"uc_uc_icon_accordion_elementor_399d795_item5-title\" >\n          <p>Please feel free to call us - we will take care of it immediately.<br \/>Telephone: 07302 920860<\/p>\n\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n  <\/div>\n<\/div>\n<!-- end Icon Accordion -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Shipping, Delivery Times &amp; Custom Orders Welcome to our FAQ section. Here you will find answers to the questions we are asked most frequently. If you cannot find your answer, we look forward to you contacting us. How do we ship your order? All items in stock are shipped on the same business&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3881","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/walz-normalien.com\/en\/wp-json\/wp\/v2\/pages\/3881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/walz-normalien.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/walz-normalien.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/walz-normalien.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/walz-normalien.com\/en\/wp-json\/wp\/v2\/comments?post=3881"}],"version-history":[{"count":0,"href":"https:\/\/walz-normalien.com\/en\/wp-json\/wp\/v2\/pages\/3881\/revisions"}],"wp:attachment":[{"href":"https:\/\/walz-normalien.com\/en\/wp-json\/wp\/v2\/media?parent=3881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}